Are you a letting agent?
No. We’re the property investor’s proxy or representative. Some clients refer to us as their Operations Manager or Portfolio Manager. As far as letting agents go, we’ll source the best letting agent available for our client’s properties, and then monitor the service they provide.
Do you buy and sell property?
No, we’re not sales agents. The invaluable role we play is to source a sales agent and oversee the entire purchase or sale process, on behalf of our client.
Do you take introducer’s fees, commissions or cuts?
No, our time is charged directly to our clients. We don’t accept any commissions, cuts, introducer’s fees or kickbacks. This allows us to remain entirely independent and impartial; we always have our client’s best interests at heart.
Is there a minimum or maximum period I have to use Like-Clockwork’s service for?
No. There’s no contracted period binding you to a specific number of hours, weeks or months. The service is there as and when you need it, in agreement with Like-Clockwork.
Would you work from my office, or your own?
We provide the service to our clients remotely, from our own offices. There’s no need for us to visit your premises, although face to face meetings can be arranged, if necessary or required.
If I use you on a regular basis, do I have to provide your office equipment, cover your holiday pay, tax or national insurance?
No. We take care of all of this – it’s our responsibility, not the responsibility of our clients.
How are your fees calculated?
We agree an hourly rate with our client, appropriate to the level of the tasks required. Our time is clocked by the minute; if an email takes three minutes to write, that’s all you’re charged. You can set a cap on the number of hours to be worked in any period, before we refer back to you for instruction. This ensures you can stay within budget. All work is recorded on our time-tracking system, then invoiced to the client at the month end. We don’t charge retainer fees, as we want this to be flexible for you.